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Customer Management

Tracking Client Projects and the Monthly Status Report

Subtasks, time tracking, and a status report the client actually reads. See what to report each month and how to build it without pulling an all-nighter.

by Felipe Santos··3 min read
Tracking Client Projects and the Monthly Status Report

Every service provider knows the scene: the end of the month arrives and the client asks, "how's the project going?" If tracking was done haphazardly, the answer turns into a scramble of emails, spreadsheets, and memory. If it was done right, the report is almost ready — because the month's work was already organized.

In this guide you'll see how to structure tracking with subtasks, control time, build a status report clients actually read, and automate most of it.

Subtasks and the status tree

A project is rarely a flat list of tasks. It has deliverables, and each deliverable has steps. Breaking the project into subtasks — a tree with several levels — makes it clear what each deliverable is made of and lets you track progress without losing detail.

The trick is to give each task its own status (to do, in progress, in review, done) and let the deliverable's status reflect its subtasks. Then you glance at the top of the tree and know the whole, or open a branch and see exactly where the bottleneck is.

Time tracking

If you bill by the hour, or simply want to know whether a project is profitable, you need to log time. Time tracking per task answers the three questions every service manager asks: how much has been invested, where the time is going, and whether the numbers add up.

  • Log hours on the task itself, not in a separate spreadsheet.
  • Compare estimated vs. actual time to calibrate future budgets.
  • Use the month's total hours as the basis for the report and the invoice.

What every monthly report needs

The client doesn't want a doorstop. They want, on one page, to understand what moved, what's coming, and whether anything is stuck. A good status report has these blocks:

BlockWhat to show
Month summaryOverall progress in one or two sentences
Completed deliverablesWhat got done in the period
In progressWhat's being worked on now and its status
Next stepsWhat's coming next month
Risks and blockersWhat could slip and what you need from the client
Hours / effortTime invested in the period, if applicable

Status report template

A simple template that fits on one page and you reuse every month:

  1. Header: client, project, period, and owner.
  2. A one-line summary: "The project is on track / behind / ahead."
  3. A list of deliverables completed this month.
  4. A list of what's in progress, with status and forecast.
  5. Next steps and what you expect from the client.
  6. Risks, blockers, and, if applicable, hours for the period.

Automating the report

The tiring part of the report is the gathering: hunting down each task's status, adding up hours, remembering what was delivered. When tracking lives in one place — with subtasks, status, and time logged as you go — the report stops being separate work and becomes a slice of what already exists. You filter the period, review, and send.

Conclusion

Tracking projects with subtasks, controlling time, and reporting every month isn't bureaucracy — it's what keeps the client confident and the project profitable. And it gets light when the report is born from the tracking itself, not from a manual collection.

In Baseportal you manage projects with subtask trees, log time, and generate project reports from what's already there. Create your free account and build your next status report in minutes.